Since July, I have been experiencing a serious issue with the Trust Wallet app on my Android device. Unexpected deposits were made into my account by third parties, and now more than ₺200,000 worth of crypto is stuck and completely inaccessible.
Although I can log into the app, all “sell” and withdrawal functions are disabled. Only the “buy” option is visible, leaving me unable to sell or transfer my coins to my own account. There are no warnings or additional password requests inside the app—just a locked system that prevents me from accessing my funds.
I tried multiple times to recover my money, but every attempt only led to further losses. To make matters worse, I have been unable to find any official contact information for Trust Wallet’s customer service or support team, meaning I cannot get direct help.
I have all transfer receipts and transaction history available and I am ready to provide them for review. For the past several days, I have repeatedly attempted to upload my receipts and reach out, but the system would not let me.
I demand that Trust Wallet immediately reviews my receipts, confirms my claims, and restores full access to my funds. I expect a refund of all my inaccessible crypto and a clear explanation of why my account functions have been restricted without notice.
About two months ago, while making cryptocurrency transactions through Trust Wallet and OKX platforms, I lost approximately 600,000 TL in total. During my transactions, people contacted me claiming, 'We are calling from CİMER, we will refund your money,' and they kept asking me for money under various pretexts. In order to get my money back, I made payments both via cryptocurrency and bank transfer for reasons such as 'deposit' and 'transfer fee.' During this process, I also made transfers through Garanti Bank and İş Bank.
I only used Binance TR and Binance platforms for depositing money. I experienced the main loss on Trust Wallet and OKX. I contacted the customer services of both platforms multiple times, but no solution was provided and my grievance was not resolved. Currently, I can log in to my Trust Wallet and OKX accounts, but I cannot see any balance or transaction details inside.
I have all the receipts and documents related to the transaction history. I request that the entire amount of my loss be refunded to me. I am in a very difficult situation and I want my grievance to be resolved urgently.
Approximately 600,000 TL worth of my cryptocurrency in USD, ETH, and BTC was stolen through the Trust Wallet and OKX applications. I don’t know how my funds disappeared, but I have been facing this issue for about two months and currently have no access to my money in any way. I have all my receipts, and I carried out the transactions from my Android phone in Balıkesir Edremit.
I contacted Trust Wallet and OKX customer service, but I was constantly told that I needed to pay different fees and no solution was offered. Every time I sent more money, my loss increased. During this process, I also deposited money via Binance and Binance TR, but the money I deposited did not return to my account either. I was continuously asked for new expenses, and my victimization grew.
Now, I have serious debts to banks and I am unable to pay them. I urgently request the return of the amount I lost. I demand that my victimization be resolved, the security of my accounts ensured, and my lost funds returned to me. I am ready to share my receipts and all documents. I would be very happy if a solution can be found for this issue; please help resolve my victimization.
I have invested a total of 210,000 TL through Wrust Wallet since July, and during this process, I have been constantly scammed. I made my investments via the Binance TR platform. Despite trying many times, I could not reach Wrust Wallet customer service and received no support. I have all my payment and transfer receipts.
Normally, my transactions were proceeding under contract, but after a while, some people contacted my networks and my victimization became continuous. I live in Istanbul and have no other requests; I just want the 210,000 TL I invested to be refunded to me.
I urgently request an investigation into this matter and for my victimization to be resolved.
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