Truck Simulator Ultimate Fails to Grant VIP Ultimate Perks After Payment

On August 11, I purchased a VIP Ultimate membership in Truck Simulator Ultimate via Google Play for $1. The 250,000 in-game cash and the truck that were supposed to be rewarded with this membership were never credited to my account.

Following this issue, I wrote to the in-game support team three or four times, but received a response only once. The representative told me to log out and back into the game, and claimed that watching an ad would unlock the rewards. However, despite restarting the game and watching ads, these rewards were still not added to my account. This leads me to believe the support team lacks technical familiarity with the game and failed to understand the issue.

Although I messaged them again explaining their misunderstanding, I have not received a reply for hours. Despite having paid, I am not receiving the promised rewards, and due to this lack of support, it seems like I will never get them. I demand that the promised 250,000 in-game cash and the truck be fully credited to my account, or that suitable compensation be provided instead.