Trendyol Seller Support Disappointment

We were completely taken aback when we discovered that the individual we believed we were conversing with on live support was actually an automated bot. Can you believe it? We barely had time to hit send, and already we got a notification saying, "Sorry, but the conversation's over because no one's talking." We had no clue that we were seen as completely useless as sellers. As a seller on Trendyol, it seems that my interactions are primarily with bots, which is not what was promised. Customer service for sellers needs to be more attentive and effective. Hopefully, we'll be able to find a solution to this problem real soon.