I ordered a 900 ml thinner from the T***** Y*** Decoration store on Trendyol, adding a 320 ml product to qualify for free shipping. The total was 245 TL. When the products arrived, the seller sent a 220 ml product instead of the 320 ml one to qualify for free shipping.
I wrote to Trendyol assistance on August 1, and they said I would receive a response within 3 business days. When the response was delayed, I initiated a return. I had no idea they would deduct the return shipping fee from me. I returned a product worth 70 TL, but I only received 30 TL back. They claimed I could not benefit from free shipping.
The seller, who sent a product that was 1/3 less than what I ordered, is not held accountable, and Trendyol is not addressing my concerns. As customers who shop carefully, we are the ones being harmed. The product that was supposed to cost 175 TL ended up costing me 205 TL. This is unfair to customers who expect free shipping. My business has also been disrupted. Is this justice? If this is how it is, I will choose not to shop at Trendyol again, even if it means finding cheaper alternatives.
I purchased an item with order number 9159196931 from Trendyol ten days ago. It's been showing as "shipped" for ten days now. I've been calling the shipping company every day. I've also spoken with the customer service; they said the company canceled the invoice and claimed the product wasn't delive...
Trendyol constantly causes problems for its customers. I made a purchase from Trendyol for ₺900, and the products were delivered to me. I requested an exchange, and Trendyol processed the return and shipped the products back accordingly. The seller approved the return as well. However, I still have ...
I placed an order on Trendyol during a really good campaign. Six days passed and I still hadn’t received my package, then I was devastated by a message saying my order was damaged during shipping and would be returned. Not only will it take 15 days for me to get my money back, but the prices of the ...
I placed an order on June 23rd, but it still hasn't arrived. To make matters worse, when I contacted Trendyol about the missing order and requested a refund, they informed me I would have to wait an additional 6 days for the refund process to even begin! This is on top of the month I've already been...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
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