I didn’t get transfer details after booking with Transferz, what should I do next?

If you didn’t get transfer details after booking with Transferz, here’s how to fix it;

Check your booking & email first;

• Open your Transferz confirmation email
• Note:
– Booking reference/ID
– Service date & pickup location
– Amount paid
• Screenshot the confirmation

Check all inboxes (including Spam);

• Search for:
– “Transferz”
– “Driver details”
– “Booking info”
• Screenshot any related emails

Check the app/messages;

• Open the Transferz app (if used)
• Check:
– Messages/Notifications
– “My Bookings” or “Upcoming”
• Screenshot any missing info

Verify contact details;

• Make sure the email/phone on your booking is correct
• Screenshot your account profile showing contact info

Contact Transferz Support immediately;

• Use the app support/chat or official support email
• Explain:
– You booked but did not receive driver/vehicle details
– You need pickup info before the service date
• Provide:
– Booking ID
– Email used
– Screenshot of confirmation

• Ask them to:
– Send driver name & phone
– Send vehicle info
– Confirm pickup time

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.