Requesting a Credit Card Refund After a China Order Never Showed Up
On May 28, 2026, I placed an order for a product to be shipped from China, worth approximately €2,651, and I paid the full amount upfront by credit card. Even though a long time has passed since then, my product still hasn't reached me.
Even though I have records and documents proving that I placed the order, there's no company name, contact number, WhatsApp line, or social media account I can reach out to regarding it. Throughout this process, I haven't received a single text message, email, or any other kind of update about the status of my order.
I've been left in a difficult situation because, despite making a high-value payment, the product was never delivered and I received no communication whatsoever. I'm requesting that my order be urgently located and delivered to me, and if that's not possible, that the €2,651 I paid be refunded to my credit card account.
Nothing happened, they didn't even refund my money.
