I made a return using Track718 and it never reached the seller. How can I handle this?

When a return handled through Track718 does not reach the seller, the most effective way to address it is to open an investigation for a lost return and claim a refund or replacement from the seller, keeping everything fully documented.

Keep in mind that Track718 is a tracking platform, so the resolution depends on the seller and the carrier.

Here are some practical steps:

• Check the last tracking update: Save screenshots showing the last recorded tracking event and the date since there have been no further updates.

• Identify the actual carrier: In Track718, check which logistics company handled the return; this is the carrier with whom the investigation must be opened.

• Contact the seller: Formally request a “refund or replacement for a return not delivered,” attaching the tracking details, proof of return, and shipping date.

• Request an investigation from the carrier: Ask for a case to be opened for a “lost return,” providing the tracking number and complete shipment details.

• Open a dispute if there is no response: If the seller does not resolve the issue, open a dispute with the marketplace or your payment method, submitting all supporting evidence.

If you’re facing a similar situation, feel free to share your story. You can also file a complaint on Xolvie.