Xolvie Resolution SpecialistOctober 9, 2025 3:46 PM
If TopPDF makes repeated charges after a single use, the most important step is to cancel the subscription immediately and document your claim. Here are practical steps:
• Cancel the active subscription: Log in at https://www.toppdf.com → My Account → Subscription / Billing → Cancel auto-renewal. Take a screenshot of the confirmation.
• Keep your evidence: Save your bank or PayPal statements showing the repeated charges, including dates and amounts, as well as any previous cancellation confirmations.
• Customer service lines: Call +852 46074212 or +1 830 582 9060, ask for English support, and request confirmation of cancellation and refund.
Facing a similar issue? Join the discussion and see how others have resolved it on Xolvie.
Vote
Related Complaints
Top PDF Unauthorized Charge Refund Request
September 26, 2025 7:03 PM
On September 26, 2025, I used the Top PDF website to convert a single page into a PDF. The service was advertised as ₺5 ...per month, and I completed the payment with my credit card. However, shortly afterward, I noticed an unauthorized charge of ₺959 was withdrawn from my account without my knowledge
Toppdf Unauthorized Charge – Money Withdrawn Twice Without Consent
September 1, 2025 8:56 AM
On August 1, 2025, and again on September 1, 2025, Toppdf charged my bank card ₺1,599 on both occasions. However, I only... used the service once, paying ₺5 for a single file conversion. These high-value withdrawals were made without my knowledge or consent. After the payments, I tried to contact Topp
I Struggle With Unauthorized ₺1599 Charge From Toppdf After One-Time ₺5 Service
August 6, 2025 11:33 AM
On the night of August 6, I purchased a one-time service from Toppdf for ₺5. That payment was clear, and I approved it. ...However, to my shock, an additional ₺1599 was later withdrawn from my account without my knowledge or consent. During the purchase, there was absolutely no mention of a subscriptio
I Face Unauthorized Charge From Toppdf After One-Time ₺5 Payment
August 3, 2025 9:08 PM
I used the Toppdf website to process a PDF file and paid ₺5, which was clearly described as a one-time payment. I did no...t sign up for any subscription or ongoing service. However, shortly after that transaction, I was shocked to see that ₺1599 was withdrawn from my account without my knowledge or co
I Face Unauthorized ₺1600 Charge From TopPDF.co After One-Time Use
July 12, 2025 12:45 PM
I used the website TopPDF.co only once to convert a single PDF file and paid the small fee required for that one-time se...rvice. However, without my knowledge or approval, a subscription was secretly initiated, and shortly after, ₺1600 was withdrawn from my bank account. At no point was I presented wi
TopPDF
View All Complaints