On November 11, I booked an appointment with TLScontact Antalya, paying £76.50. However, I later discovered that their system had been shut down as of November 5. While other customers were notified via email, I received no such communication. Unable to upload my documents, I reached out multiple times for clarification. In response, I was assured via email that I could attend my scheduled appointment and receive assistance for an additional fee.
When I arrived for my appointment, I was told that they could no longer provide any service and that I needed to go through VFS Global instead. I was advised to email for a refund, which I have been doing since November 11. Despite my persistent attempts, I have received no resolution. Their only response was to claim that my case had been handled, stating that it would take up to a month for follow-up—yet no refund has been issued. I demand an immediate refund for the service that was never provided. This level of negligence and poor communication is unacceptable.
I applied for a UK visa through TLScontact and had a terrible experience at the application center. I initially submitted an application but canceled it due to missing information, and the refund for that application was processed without issue. However, when I submitted a new application, uploaded ...
I attended my UK visa appointment at TLScontact, but due to the transition to VFS for visa processing, my application could not proceed. I was informed that the payment would be refunded to my account within 28 business days. However, despite the stated timeline having long passed, I have yet to rec...
I made an appointment with VFS Global in Ankara for December 8th. That day was up as I made a second appointment for my friend. We made a second appointment on November 11th so that we could make it before all the days were filled. We wanted to cancel the first one so it would be on the same day. We...
I applied for a visa through VFS Global, filled out the application form, and made the payment. However, I later realized I had submitted an incomplete form, so I canceled my application. Despite this, I never received any refund, notification, or email regarding the status of my refund. After this...
For the past three weeks I have been trying to book a Bulgaria visa appointment through VFS Global in Istanbul, but despite multiple attempts on my own computer and three other people’s computers the system keeps sending us back from the payment stage and then locks our accounts. None of us have bee...
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