I applied for a UK visa through TLScontact and had a terrible experience at the application center. I initially submitted an application but canceled it due to missing information, and the refund for that application was processed without issue. However, when I submitted a new application, uploaded my documents, and went to the center, they still had my canceled application marked as active in their system.
They told me my documents weren’t uploaded, even though I had done everything correctly for the new application. The staff member was unhelpful and rude. I ended up paying an additional ₺3800 to upload the documents again. Later, I realized the mistake and returned to explain, but they told me it was too late and the application couldn’t be fixed. Someone eventually called me back, saying they would cancel the application and process it correctly. When I returned, they informed me that I had missed the application time and needed to pay another ₺2600 to proceed.
I am requesting a refund of the ₺5400 I was charged due to their system error. The service quality was terrible, and their system clearly has flaws if a canceled application can still be processed. I hope the consulate is aware of these issues with TLScontact.
On November 11, I booked an appointment with TLScontact Antalya, paying £76.50. However, I later discovered that their system had been shut down as of November 5. While other customers were notified via email, I received no such communication. Unable to upload my documents, I reached out multiple ti...
As reported many times before, TLScontact is refusing to provide visa appointments without purchasing so-called "additional services." The cheapest of these services costs 2600 TL. Since the visa fee has already been paid through the UK government's official website, they can't list it as a visa fee...
Simply disgusting! The visa is issued within 8-10 days (as I was informed by TLScontact as well as my institution). A month has passed. TLScontact does not deem it necessary to answer calls and is unaware of embassy contacts. They neglect to inform clients about the status of their documents and the...
I attended my UK visa appointment at TLScontact, but due to the transition to VFS for visa processing, my application could not proceed. I was informed that the payment would be refunded to my account within 28 business days. However, despite the stated timeline having long passed, I have yet to rec...
Dear VFS Global, On March 14, 2025, I booked a UK visa appointment through your online system and paid for additional services including Courier Return, Notification Service, and Document Upload Assistance—totaling ₺2,360. However, I later canceled my visa application directly through the UK govern...
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