On August 25, 2025, while playing slot games on Tipobet, my account balance of ₺35,000 was suddenly erased. During the game, the system froze and locked up, and my winnings were never credited to my balance. When I reached out to live support, I was told “this is not our issue,” and they refused to take responsibility.
At the time, I had no active bonus or promotion—I was playing strictly with my own deposited funds. Later, however, I was told that my balance had been “merged with a bonus” and therefore my winnings would not be paid. This explanation is completely false, as I never activated or used any bonus.
This is not the first time I have experienced such an issue on Tipobet, but now it has become a recurring problem, resulting in even greater losses. Losing ₺35,000 due to unfair system errors has caused me significant financial damage. I also have screenshots and documents to support my claims.
I demand that Tipobet immediately credits my ₺35,000 winnings back to my account in full. I expect this matter to be investigated urgently and my losses compensated without further excuses.