TikTok Account Recovery Fails After Losing Access to My Old Phone Number

33

I am writing regarding my TikTok account with the username “Imaluv21”. I can no longer access my account because I do not remember the password, and the account is only connected to a phone number that I no longer have. The phone associated with that number was lost in the sea, so I cannot receive any SMS verification codes to log in or reset my password. Since around March–April, I have been locked out and unable to use my account. I have tried to follow the in-app help and recovery steps, but the app keeps directing me in circles and only offers options that require access to the old phone number. This has left me without any workable way to verify my identity or recover my account. I kindly request that TikTok Support help me regain access to the “Imaluv21” account through an alternative identity verification method, for example by confirming previous logins from my devices or by using other security checks. Being unable to access this account is affecting me deeply, and I am asking for urgent assistance and for clear instructions on what I need to do to recover it.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

Resolved

Reset My TikTok Account

78

"Thank you so much TikTok for my assistance and understanding I appreciate your help in resolving my account issues"

Help Me Recover My TikTok Account Without Access to My Phone Number

10,365

Hello, I know the username of my TikTok account, but I can’t remember the password. The issue is that my account is not ...

3 Supports5 Comments

Recover My TikTok Account

814

I am writing because I can no longer access my TikTok account after my Android phone, which I used for verification, bec...

TikTok Account Recovery Appeal - Username Only, Lost Email

2,622

Hello, I know the username of my TikTok account, but I can’t remember the password, the email address I registered with,...

1 Comment