TikTok Account Access Requested Over Three Months Ago

profile
Shonna
January 21, 7:10 pm
71

I am writing regarding my TikTok account with the username “urhinessroyal” and the email address “q.ben***@hotmail.com”. I have been unable to access my account because an old phone number is still registered on it, and I can no longer use that number to receive verification codes or log in. For more than three months, I have repeatedly contacted TikTok support to have the old number changed and to regain access to my account and the balance on it. I have opened several different support tickets and communicated with multiple representatives. Each time, I provided all the information and proof requested to verify that the account belongs to me. Despite this, my access has not been restored, and my phone number has still not been updated. At this point, TikTok has stopped responding to my messages altogether. There is money in my TikTok account, and TikTok is clearly aware of this, as they have already refunded me money before after I was charged incorrectly several times. Nevertheless, they are still not helping me to get back into the account, even though I have fully cooperated and proven ownership. I request that TikTok immediately change the old phone number on my account, restore my access to the account and its balance, and provide a clear explanation for why my previous requests have been ignored despite sufficient proof of ownership. I expect this issue to be resolved as soon as possible.

tiktok-account-access-requested-over-three-months-ago-8.jpg
tiktok-account-access-requested-over-three-months-ago-7.jpg
tiktok-account-access-requested-over-three-months-ago-6.jpg
tiktok-account-access-requested-over-three-months-ago-3.jpg
tiktok-account-access-requested-over-three-months-ago-2.jpg
profile-icon
To be able to comment, or .

Comments

Be the first to comment

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

Need TikTok Account Recovery Without Old Phone

profile
Tuğba
December 07, 2025 5:45 pm
201

Can't Access My TikTok Account

profile
Grace
November 02, 2025 12:37 pm
104

TikTok Account Hacked, Email Changed - No Recovery Access, No Support

profile
Wilkista
October 05, 2025 7:17 pm
154

My TikTok Account Locked Behind Old Email and Number

profile
Sümeyye
November 18, 2025 2:37 am
109

I Can’t Access My TikTok Account After Losing Phone Number

profile
Serhat
August 02, 2025 11:03 am
101
Report a Similar Issue