Ritz-Carlton Cairo Noise Complaint: Loud Music Until 2 AM

During my stay at the Cairo Ritz Carlton in room 511 between October 10th and October 12th, I experienced extremely loud music and noise that made it impossible to rest. The most disturbing incident occurred during the night from October 10th to October 11th, when very loud music continued continuously from around 22:00 until 2:00 AM. Despite the hotel’s category and price level, the noise level was completely unacceptable. I reported the problem to the reception, but instead of taking my complaint seriously, the staff laughed at me and did not offer any solution or the possibility to file an official claim. I found the team’s attitude extremely unprofessional and impolite. Because of this experience, my stay was severely affected and did not meet the standards I expect from a hotel of this level. I request a written apology for the way my complaint was handled and a refund for my stay, as I did not receive the peace and comfort that I paid for.