Tashan Win Google Authenticator Problem - Cannot Access Account

I have been unable to access my Tashan Win web account for about one month due to an issue with Google authentication. I no longer have access to my Google authentication code and do not know where I stored it, so I cannot complete the login process to my account. My Tashan Win username is FRANKLIN and my registered phone number is 9365227***. I have already made deposits and I currently have winnings in my account balance, but I am completely unable to access them because I cannot log in. I tried to contact Tashan Win customer support by email, however my email could not be sent and there was no other live chat or ticket option that I could use, so I have not received any support or response from the company. I kindly request that my identity and account be verified through alternative methods and that my Google authentication be disabled or my balance be withdrawn to me in another secure way, so that I can receive my existing winnings and deposits from my Tashan Win account.