Tango Live Identity Verification Issue

I am experiencing a problem with my Tango Live account related to identity verification and I would like this situation to be resolved as soon as possible. When I tried to verify my identity document to complete the verification process, the automated system rejected my document without giving me a clear explanation. Because of this, I am unable to successfully complete the identity verification process on my account. I kindly request that you perform a manual review of my identity documents and complete the verification, and that you reactivate full access and features on my account as soon as possible. My Tango Live account details are as follows: username Elodie, user ID @werelephant-140***, and email address julianog***[email protected]. I contacted your support and only received an automated response, which did not solve the problem and did not address my request for a manual review. I am asking you to urgently check my documents manually, complete the verification process, and confirm the reactivation of my account without any further restrictions.