Starlight Princess Sweet Bonanza No Drops Or Multipliers For Years

I have been playing on the kulisbet site for about 6 years, usually from my mobile device, and I play the games Starlight Princess and Sweet Bonanza with the username AKUM***. During this time, I have noticed that the game system regularly gives drops and multipliers to other players, but I do not receive them in the same way, which makes me feel that I am being treated unfairly by the system. Although these games are based on chance, the fact that I have been experiencing this situation for such a long time and consistently only on my own account has raised serious doubts about the fairness of the game. I have contacted kulisbet customer service and live support about not receiving drops and multipliers, but despite this, my problem has not been resolved and I have not received a satisfactory explanation. I request that my account with the username AKUM*** be examined in detail, that it be clearly and transparently explained whether there is any technical issue or restriction affecting drops and multipliers in the games Starlight Princess and Sweet Bonanza, and that if an unfairness or error is detected, the necessary compensation be provided. I expect a clear, written response and a definitive solution to this issue.