Surveoo Pending Withdrawal 6,596.5 Rs Visa Prepaid Payment Issue

I'm Surveoo user from Pakistan and I'm experiencing an issue with a withdrawal I made through the app. On 29/09/2026, I requested a withdrawal of 6,596.5 Rs via Visa prepaid, and this transaction has been showing as “pending” in my Surveoo account since that date. For both my Surveoo login and this withdrawal request, I used the email address “btsarmyjk***@gmail.com”. However, there is no bank account or Visa prepaid card connected to this email, so this withdrawal cannot be completed correctly. I now want to use the email “sajidshah****@gmail.com” for my withdrawals, as this is the email that should be linked for receiving my payments. Because of this situation, I kindly request that you urgently review this pending withdrawal and either cancel it so that the 6,596.5 Rs are safely returned to my Surveoo balance, or update the withdrawal details so that it is processed using the correct email “sajidshah****@gmail.com”. My name is Aalia ***, and although I have already contacted Surveoo customer support about this problem, I have not received any response so far. I respectfully ask you to resolve this matter as soon as possible by cancelling or correcting the pending withdrawal and ensuring that my 6,596.5 Rs are not lost or misse in any way, and that future withdrawals can be processed using my correct email address, “sajidshah****@gmail.com”.