Sürat Kargo Returned My Package Without Notice and Damaged My Internship File

I sent a package with Sürat Kargo, but I haven't received a tracking number or any updates at all. Eventually, I discovered that the package was sent back without any effort to reach out to my friend, who was supposed to receive it. To add to my frustration, when the package was eventually returned, I found that my crucial internship file inside was damaged. This file is essential because it has a direct effect on my academic records, including my diploma score. I not only lost money during this process but my internship file was also damaged, leading to considerable inconvenience and stress. I anticipated a higher level of service and responsibility, particularly when it comes to managing crucial documents. I am looking for clarification and a suitable solution regarding the issues with my package delivery.