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Sürat Kargo Damaged My Trendyol Order and Refused to Carry It Upstairs

Rana
Sürat Kargo
September 24, 2024 2:28 PM23

I want to share the problem I faced with Sürat Kargo's Ankara Emek branch. I will also file a complaint with CİMER about both the branch and the phone number that contacted me. Today, the courier left the products I ordered from Trendyol's Good Night Home seller at my apartment door, stating that they were too heavy to carry. They claimed the products weighed 80 kilos each and were beyond their 30-kilo limit, and in an unpleasant tone, added that carrying such heavy items is not their job. 

1. I live on the first floor, with only 10 steps.

2. I know the products are not 80 kilos because my father, who has a herniated disc, was able to lift them.

3. If the seller knows these products are difficult to carry, why do they choose such a basic and unreliable shipping method?

The courier informed me they have strict limits for handling heavy items and refused to assist further, leaving the packages at the door. Additionally, they dragged the products to the lower entrance of my apartment, damaging the cargo bags. This raises several questions: It is clear what kind of products Good Night Home sells, so they must also know how these products should be delivered. Why partner with a courier company that can't fulfill the delivery requirements for such items? If the courier is causing issues, why continue working with them instead of choosing a more capable company?

Unfortunately, there is a growing trend of poor service in this sector with no consequences. The number that called me from Sürat Kargo is 0553 375 ****, from the Ankara Emek branch. I don't expect an apology, as it won’t fix the situation, but I will certainly pursue all my legal rights.

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Sürat Kargo Refused to Deliver My Package to My Floor Despite Their Policy

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December 14, 2024 12:30 PM14

"Here is the translation of the text from Turkish to English: "Despite my package weighing 18kg when it was dispatched on 14.12.2024, the receiving branch recorded it as 33kg/dimensional weight, and due to the claim of 33kg, the delivery personnel from the branch did not want to carry it up to my floor and returned it to the branch. Following my discussions with the headquarters, I was informed via both email and SMS that it would be delivered to me on 16.12.2024, but once again, my package was not delivered on 16.12.2024. It seems neither the large headquarters nor the branch manager could manage to influence a delivery personnel. On 17.12.2024, Mr. Mert, who identified himself as being from the regional directorate's customer experience department, called me and stated he would handle the issue, and my package was delivered on the same day. I thank Mr. Mert for his concern, as he was the only employee who fulfilled his duty properly throughout this experience. Neither the headquarters, the branch, nor Sürat Kargo deserved the same thanks due to what they did or rather did not do. I guess the general problem of our era, the issue of merit, is also present in some private companies. Once again, I extend my thanks to Mr. Mert.""