Superlive Charged My CIB Card an Unauthorized Amount After a Small Payment

I recently discovered an unauthorized charge related to Superlive / Mobitech Software and I would like this situation to be urgently resolved. On 7 November I made a payment of around 55 EGP with my full consent for a Superlive / Mobitech Software service using my CIB card. However, on 8 November another payment of 1,559 EGP was taken from the same CIB card without my approval or any clear explanation. I did not agree to any subscription or additional package at this amount, and I was not informed that such a large payment would be taken. I contacted Mobitech Software customer support and they told me that the transaction would be reviewed by the relevant team and that I would be informed depending on its eligibility, but I have not received a clear solution yet. I request that the unauthorized 1,559 EGP payment dated 8 November be fully refunded to my card and that any existing or potential subscription linked to my card or account be cancelled so that no further amounts are taken without my explicit consent. I expect written confirmation that the refund has been processed and that my subscription status has been cancelled and secured against similar issues in the future.