Today at around 3:30 a.m., I paid 280 PKR through Codapay to purchase coins for the Sugò Voice Chat Party app, but the coins have still not been delivered to my account. My payment shows as completed, and the transaction/reference number for this payment is 000177046375. Even though the amount has been deducted, there is no sign of the purchased coins in Sugò, and I have not received any error message or explanation. I have not yet been able to reach out to Codapay or Sugò support, and I am sharing this complaint so that the issue can be checked and resolved as soon as possible. I kindly request that the coins corresponding to my 280 PKR payment be delivered immediately to my Sugò Voice Chat Party account based on the above transaction details, or that you provide a clear explanation if there is any problem on your side.
I deposited money into my Sugo account, expecting to receive 230,000 coins, but the coins never appeared. Instead, my account and funds have been blocked. For several days, I’ve been trying to contact customer support to resolve this issue. I’ve been speaking with a representative named N****, but d...
On August 13, I initiated a ₺800 withdrawal from Sugo to my Papara account. The transaction went through without any error messages, but my account has been showing the status as “pending approval” ever since. This was my first-ever withdrawal request on the platform, and I have never encountered a ...
I was supposed to receive $105 (approximately ₺4,000) from Sugo to my Papara card, but when the transfer finally arrived, it was only ₺747 — far less than what was promised. I have no explanation for why such a huge amount is missing. I waited patiently for several days for this payment, and now I ...
On September 25, 2025, I submitted a withdrawal request on the Sugo app for 25,000 diamonds (worth about ₺500). My transaction ID is 5416. I directed the withdrawal to my Halkbank account, and I am certain that I entered the details correctly. However, even after about 20 hours, the money has still...
On August 8, 2025, I carried out a transaction on the Sugo Lite application with the user ID 138522028 using my Android device. As a result of this transaction, I suffered a financial loss of ₺3000. I immediately contacted Sugo Lite customer service to report the issue, but I have not received any r...
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