In the wallet section of the Sugo app, I only see the option to “exchange” diamonds, and the withdrawal option does not appear at all. Since December 13, 2025, whenever I access my wallet, I only see the exchange option, which means I can’t even submit a withdrawal request.
I currently have approximately 30,000 diamonds in my account, and I want to withdraw these diamonds as money. However, because the withdrawal option is missing, I’m unable to proceed with any transaction. Even though I contacted live support, I was given no explanation and received no response regarding my issue.
I am requesting that my account be located and reviewed using my email address, that the withdrawal option be enabled in my wallet, and that I be allowed to withdraw my diamond balance as soon as possible.
I am a Sugo member using account ID: 117852117. On my account, the diamond withdrawal screen does not appear at all. I am using an iOS device, but a friend of mine who also uses iOS can see the withdrawal option normally on their device. I have contacted live support multiple times, explained the s...
I tried to withdraw the diamonds I earned on the Sugo app by redeeming them in cash through the “bayi” (dealer) option, which is the withdrawal method offered directly by the application. On November 14, 2025, I performed a redeem transaction worth approximately 200 TL, but even after a week and a h...
I am having serious issues withdrawing money from Sugo using diamonds. First, PTT is not even available as a withdrawal option. I selected Ziraat Bank and entered my PTT IBAN, but nothing happened—no confirmation, no response, and no funds received. On top of that, most of the messages I send throu...
On September 25, 2025, I submitted a withdrawal request on the Sugo app for 25,000 diamonds (worth about ₺500). My transaction ID is 5416. I directed the withdrawal to my Halkbank account, and I am certain that I entered the details correctly. However, even after about 20 hours, the money has still...
I have been trying to use the “Diamond Withdrawal” feature on the Sugo app for the past two days, but I have not been able to complete the process. Each time I attempt it, I get an error and the transaction fails. I even tried at different times of the day and from a different device, but the issue...
Comments