As of today, the device I use to access the Sugo app has been blocked with a warning stating that my “current device has been banned due to suspicious activities and violations.” I encountered this warning while using the app normally, during a voice/video conversation, and I was not provided with a clear explanation of what this penalty was based on.
Despite having no prior history of similar violations or penalties on my account, I later learned that I may have received a warning due to smoking appearing on camera. However, I find it unfair and disproportionate that such a situation resulted in a severe penalty like a device ban. I did not engage in any malicious or suspicious activity, and I make a consistent effort to use my account in compliance with the platform’s rules.
For this reason, I am requesting that the ban imposed on my account—and especially on my device—be reviewed and lifted if it was issued in error. If deemed necessary, I ask that I be given a warning instead, and that the necessary steps be taken so I can continue using my account normally on the same device. I also respectfully request a clear, written explanation outlining the specific grounds on which this ban was imposed.
My Sugo account was abruptly closed without any prior notice, displaying a message saying, “Your account has been banned on this device due to suspicious activity and violations.” I have no idea what this means or what violations I supposedly committed. This sudden closure is frustrating and confusi...
I’m writing this because my Sugo account was unfairly shut down without any explanation. The message I received claimed there were suspicious activities or violations, but I haven’t done anything wrong. I haven’t broken any rules or policies, and I certainly haven’t engaged in behavior that would ju...
I am writing regarding an issue with my Sugo account and device access on my iPhone. On 30 November 2025, I was suddenly logged out of the Sugo app, and since then it appears that my device has been banned from using the service. This happened without any prior sign, warning, or explanation, and I h...
While I was actively using the Sugo app and chatting, my account was suddenly suspended without any warning or explanation. I now appear to be device banned, as I can no longer access the app at all—not even to see what the issue might be. This happened out of nowhere, and I have no idea what trigge...
I have been using the Sugo chat application without any issues in my purchases or account activities. Despite this, my account was suddenly closed without any warning or explanation. I do not engage in activities like inappropriate messaging, and I have not received any prior notifications about rul...
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