I joined Storytel on February 14th, with a one-month free trial. But on February 23rd, it suddenly stopped working and asked me to update my payment details. I attempted to update my card information multiple times, but on February 24th, the option to update vanished. It displayed Apple as the payment method and wouldn't let me switch it. I kept asking to talk to customer service to fix this, because I didn't want to put in my credit card info for the Apple app purchase, but got no reply. My free trial got canceled, and I was moved to the 'light' package, with charges taken from my card. I haven't been able to talk to a real person yet.
I downloaded the Storytel app on April 23, 2025, and signed up for a subscription the same day. However, after browsing the content, I found it wasn’t what I was looking for and canceled my membership that very same day. Despite this, Storytel still charged my card, and I immediately requested a ref...
I installed the Storytel app and started the 7-day free trial. After the trial ended, I paid for the service, but I’m still unable to access it. There is no customer service available, and I don’t know who to contact. I either want a refund or a resolution to this issue immediately. This level of ir...
I subscribed to Storytel after receiving a notification that I could use the service for free during the trial period. However, from the moment I subscribed, charges were added to my mobile bill through carrier billing. This should not happen during the free trial period. I am requesting an immedia...
I subscribed to Storytel, and despite 10 days passing, I still can’t access my account. Every time I try to log in, it redirects me back to the subscription page, even though the payment has already been processed. I’ve tried everything—reinstalling the app, resetting my password—but nothing works. ...
I canceled my Storytel subscription months ago, yet they are still charging my card. When I tried to cancel again, the app says I don’t have an active subscription. I am demanding that my subscription be fully canceled and all the charges refunded. If this issue isn’t resolved, I will take legal act...
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