I Face SteelSeries Aerox 3 Snow Mouse Not Recognized By Windows

On March 24, 2026, I purchased a SteelSeries Aerox 3 Snow Gaming Mouse (white) through Amazon. When I connect the mouse to my computer, it does not work properly. Windows displays the error message: “USB device not recognized / The USB device you connected is malfunctioning.”

Sometimes, after being connected, the product only works for 3–5 seconds before disconnecting and becoming completely unusable. Since the same issue continues even after trying different USB ports, I believe the product has a connection-related problem or a hardware defect caused by an internal contact failure.

I tried to contact your customer service by phone regarding this issue, but I was unable to reach anyone. I also shared my problem and the necessary information through email. However, in order to ensure that the process is resolved quickly, I would also like to submit my support request here.

I request that the product first be inspected by an authorized service center and repaired if possible. If repair is not possible, I request a replacement product and ask to be informed about the resolution as soon as possible.