Steam Took My Payment but Never Delivered My CS Item or Refund
On June 13, 2026, at approximately 8:23 PM, I purchased an item called "Specialist Gloves | Lt. Commander" through the Steam Community Market. I completed the transaction using my Enpara virtual card through the Steam payment terminal. The transaction reference number shown on my receipt is 544316.
My bank has confirmed that the payment of approximately $298 was successfully processed and transferred to Steam’s intermediary banking network. I also have documentation and transaction records clearly showing that the funds left my account and were sent successfully.
Despite the payment being completed, the item never appeared in the inventory of my Steam account, which uses the username naxa. I neither received the purchased item nor obtained a refund for the transaction. As a result, I opened a support ticket with Steam and explained that the payment had been successfully deducted from my account but that the item had not been delivered.
Steam Support responded by stating that they had not received the payment. However, they did not appear to consider the evidence provided by my bank, which confirms that the transaction was processed successfully. I also requested that Steam contact its payment processor or intermediary banking partner to determine whether the funds were being held there, but no meaningful investigation was conducted. Instead, my support request was closed without a resolution.
As a long-time user of a platform trusted by millions of customers worldwide, I am deeply disappointed by the lack of assistance and the refusal to investigate a transaction that is clearly documented by my bank.
I request that Steam thoroughly review this transaction in cooperation with its payment processor and intermediary banking institutions. If the purchased item cannot be delivered, I request that the full amount of approximately $298 be refunded to me immediately. I also expect a detailed explanation regarding the status of the transaction and the outcome of the investigation.
