StarMaker Italia Contest Features Missing and Family Treated Unfairly

I am writing regarding the “Voce della famiglia” contest on Starmaker Italia, in which my family and I participated on 7 October 2026, from 16:00 to 17:00, in the official room. A few days before the event, I had been contacted by the official in charge, who told me I would receive the admin role for the room (room 1251) so I could manage our family’s performance, and clearly explained the rules and organisation of the contest. When the time of our performance arrived, I discovered that my admin had been removed without any notice. The other members of my family did not receive the “singer” title, there was no chest available for guests to take tickets, and I could not open any PK. As soon as I realised these issues, I immediately contacted the official, but I did not receive any help or solution, and we were forced to sing for one hour without any assistance and without the functions that were supposed to be provided. Right after our turn, another family performed and had all the required features and support that had been denied to us. This made us feel clearly disadvantaged and treated unfairly compared to the other participants, especially because we had followed all the instructions previously given to us by the official. I also have chat screenshots with the official that confirm the agreed time, the conditions of the contest and the technical problems I reported, which were not resolved during our performance. This experience has deeply disappointed us and discouraged my family from taking part in future contests on the platform, because we no longer feel that all participants are treated equally and transparently. Together with this complaint, I am attaching all the screenshots of my chats with the official and the relevant screens as evidence of what happened. I request that Starmaker Italia properly investigate what happened, explain why our family was not given the same conditions as the others, and take corrective action, such as repeating the contest for our family with all the promised features active or providing appropriate compensation for the unfair treatment we experienced.