PitchBlack Voice and Messaging Functions Blocked Without Clear Reason

For about one month, my speaking and messaging functions on the Pitch Black application have been blocked. When I try to use these features, I receive system messages such as “Sorry, you have been muted and cannot use this feature. Please check the system messages for details. (Error code: 102311)” and “Sorry, your message function has been blocked. Please refer to System Info for more information.” I did not receive any clear information about the specific reason for this block, and I cannot actively use the application because of it. I would like my message and voice functions to be unblocked as soon as possible and to be given a clear explanation of why these restrictions were applied to my account. I kindly request that my account be reviewed, the unjust block be removed, and my usage rights on Pitch Black be restored.