Snickers Product Return Complaint From Retail Store

As Yenigün Market, located in Kartal, Istanbul, we have been unable to resolve a return issue involving Whiskas cat food and Snickers products that we purchased from E**** M*******. The products are approaching their expiration dates and need to be returned, yet the representatives of this company, which supplies cat food products, have not visited our store at all for approximately two and a half months.

We have called the company repeatedly to arrange for the return products to be collected. Each time, we were told that “someone in charge will call you,” but we have never received any follow-up. We are experiencing serious difficulties because the products remain in our inventory and we have been unable to find anyone who will properly address the issue.

We request that our return products be collected from our store as soon as possible, that regular visits to our store resume, and that we receive an explanation regarding the lack of communication and follow-up we have experienced.