I do not personally know much about the Smooche product itself, but I had already heard negative comments from someone who said the quality was very bad. Unfortunately, I accidentally placed an order, and after realizing it, I discovered there is no proper cancellation option available. I also tried messaging the seller, but they never responded. The customer service experience has been extremely poor and frustrating.
Thankfully, I selected cash on delivery, so I have decided that I will not accept the package when the courier arrives. Another thing that made me uncomfortable is that the promotional photos on the website appear to use foreign models while adding Turkish names to make the reviews look real. In my opinion, the advertising feels misleading and unreliable.
Overall, the entire shopping experience has created a lack of trust before I even received the product. Between the missing cancellation support, unanswered messages, and suspicious marketing tactics, I believe customers should be very careful before ordering from this company.
The Smooche product I received looked completely different from what was advertised on the website. When I applied it to my lips, it caused a burning sensation, but I did not experience the plumping effect that was promised. On top of that, it left white sticky residue on my lips, making the product...
I ordered a lip plumper from the Instagram account called Smooche Lip after researching the product and seeing that it appeared to be a popular item sold abroad. I believed it was being offered at a promotional price, so I decided to purchase it. However, when the product arrived, it looked nothing ...
I placed an order with Kıyafet Sepeti, but they informed me that returns are not allowed. Not wanting to shop with a company that follows a "money in, no money out" policy, I immediately requested to cancel the order as soon as I placed it. Unfortunately, I was disappointed to find that no action wa...
On February 10, 2025, I purchased four Smooche Collagen Lip Plumper products from the company’s website. However, the products I received had nothing to do with the items I originally ordered. Because of this, I contacted the company multiple times through WhatsApp, Gmail, and Instagram to request a...
I purchased the Smooche lip plumper because the website clearly advertised a 30-day return guarantee, which made me feel comfortable trying the product. However, after using it, I realized that it does not work at all and does not provide the results that were promised in the advertisements. The bi...
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