Skechers 216480-BBK Shoes Quality Issues Within a Year
I bought Skechers model 216480-BBK shoes in July 2023, needing new footwear. Being a loyal customer of one of the world's top two brands starting with the letter "n," based on recommendations and advertisements, I made the mistake of choosing this brand. The issues with the shoes are:
Excessive plastic creaking noises especially on marble floors.
Poor support causing discomfort and potential ankle twists.
High cost for low-quality materials; the left shoe tore at the front.
Despite careful use (only worn for a day, stored in box with shoe tree), it deteriorated within 4-5 months of sporadic wear, contrary to brand claims of durability.
Customer service was dismissive, suggesting contact with the retailer, Metro Market, where I bought them. They deemed normal wear after a year, despite minimal use.
In comparison, shoes from another major brand purchased in 2019 have held up better, despite similar pricing. This marks my second major disappointment after another brand starting with "h," in which I had placed trust based on ads and user reviews. I won't be trying a third brand. I had believed Skechers to be a quality outdoor brand akin to a brand starting with "c," but I was mistaken.
Dear Valued Customer, Thank you for taking the time to bring this matter to our attention. Skechers Customer Communication Center
I called you at the number you provided below, and I spent my valuable time. However, you directed me to the company I purchased from without listening to me. The company I purchased from said, "First, let's examine the product, bring it in." I took the time and went to the store. But what they told me there was that the product was bought a year ago, that they misunderstood me, thinking it was a product worn 2-3 times, and they dismissed me without even sending it for examination. The product is sold at a high price, but it did not live up to its value. We don't harvest money from trees.
