My New Skechers Shoes Cracked Within Months
I purchased a pair of Skechers shoes from the Skechers store about seven to eight months ago, and there's already a crack at the tip. When I contacted customer service regarding this issue, they told me I needed to take the product to the store since it was a store purchase. I explained that I reside in Batman and couldn't go to the store, offering to send it via courier instead, but they said they couldn't assist with that. It's truly disappointing to see such a big company leaving its customers stranded over a simple matter.
Dear Customer, Thank you for taking the time to bring this matter to our attention. We have started our investigations regarding the issue and will contact you during the day. Skechers Customer Contact Center
Despite 3 days passing, there has still been no response from the brand. My advice is to order online after trying out the model and size in-store instead of shopping at the store.
