Singapore Airlines cancelled part of my itinerary without notice — how can I reschedule with proper compensation?

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Xolvie
Xolvie Resolution Specialist January 26, 11:33 am

If Singapore Airlines cancelled part of your itinerary without notice and you want to reschedule with proper compensation;

Contact Singapore Airlines support/complaints with a clear escalation;

• State that part of your booked itinerary was cancelled without prior notice
• Provide your booking reference (PNR), flight numbers, dates, origin and destination, and cancelled segment(s)
• Attach screenshots/emails of the cancellation notice (if any) and your original itinerary
• List any costs or disruptions caused (hotel, extra transport, missed connections/events)

Ask them to;

• Confirm the reason for the cancellation and why you were not notified in advance
• Rebook you on the next available flight(s) at no additional cost
• Provide compensation or accommodation/meal vouchers if applicable under their policies or local aviation rules
• Refund any extra out-of-pocket expenses you incurred because of the cancellation
• Provide written confirmation of your revised itinerary and compensation

Include these details too;

• Whether you were stranded overnight or had to make alternative arrangements
• Receipts for any additional costs (hotel, taxi, food)
• How the cancellation affected your travel plans

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