I started a weekly membership in the Shortmax app on Android through a special discounted offer. During the signup process, it was clearly stated that I could cancel the membership at any time. However, when I tried to cancel, I could not find any cancellation option in either the app or on the website. In the “About” section, it says the subscription can be canceled through the Play Store, but no such option exists there either.
Since my membership started on September 14, my debit card has been charged three times, for a total of approximately $47. I contacted customer service via Gmail to request cancellation of my membership and a refund of the charges. I was told I would receive a response within 3 to 7 days, but 15 days have passed and I have still received no reply.
My membership number is 148284836. I request that my membership be canceled immediately and that the full amount of approximately $47 USD be refunded to me. Otherwise, I will be forced to pursue legal action.
On December 14, I purchased a weekly membership on the Shortmax app for Android using a special discounted offer. During the purchase process, it was clearly stated that I could cancel the membership at any time. However, when I later wanted to cancel, I could not find any cancellation option either...
I purchased a one-time weekly membership through Shortmax Innovations Inc. However, there is no option to cancel my subscription, either within the app or through Google Play. Because of this, since November 20, I have been continuously receiving emails stating that my “subscription renewal failed.”...
I want to cancel my subscription in the Shortmax app, but there is no cancellation option available within the app. I have been experiencing this issue for about three weeks and have been unable to cancel my membership. I contacted the support team at s************@shorttv.live**, but I have not rec...
I started a 7-day membership in the Shortmax app, and I wanted to cancel this membership from the very first day. Despite trying many times through the App Store subscription cancellation section, I was unable to complete the cancellation due to a “connection error” message. Even though I wanted to ...
I am unable to cancel my subscription to the Shortmax app. There is no subscription cancellation option within the app, and because my subscription does not appear in the Google Play Store, I cannot manage it there either. There is also no section or guidance on their website for canceling the subsc...
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