I have been trying to cancel my Shortmax subscription for about three weeks and have not been able to do so despite several attempts. I first tried to cancel through the app, then through the subscription settings on my phone, and finally by emailing Shortmax directly. In their email replies they asked me for information such as a UID number and other account details. I provided everything they requested and even copied and pasted the UID exactly as shown, but they repeatedly replied that the information was wrong and that they could not find my account. I also tried using the email address and phone number I signed up with, but this has still not resolved the issue. Despite all these attempts, my subscription remains active and I am not able to cancel it. I request that my Shortmax subscription be canceled immediately and that written confirmation of the cancellation be sent to me as soon as possible.
I am writing to report an issue with my Shortmax subscription in the United States. For about three weeks I have been trying to cancel my subscription, but the service continues to charge me despite my attempts to end it. Approximately two weeks ago, I first submitted a cancellation request to Short...
I downloaded the Shortmax app via the Google Play Store and purchased a subscription through Shortmax’s own website. The only guidance on the site for canceling the subscription points me to the Google Play subscription menu, but my subscription does not appear in Google Play at all. Although I have...
I have a subscription with Short Max, and I have been trying to cancel it since March 16. I sent three separate cancellation requests by email. In response, I received an automatic reply stating that there is no need to reply to the email and that my issue would be processed within 3 days, but nothi...
I have a weekly subscription with ShortMax, accessed via their website on my Android phone, and I have been trying unsuccessfully to cancel it. I first attempted to cancel on 03/13, and then again on 03/20 and 03/27, but the cancellation option does not come up on the website. The app also does not ...
I am using the Shortmax service in England and I want to cancel my subscription immediately, but I am unable to do so. I am paying for this subscription by credit card, yet when I log into the Shortmax app I cannot see the phone number or any subscription information linked to my account. The subscr...
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