I am using the Shortmax service in England and I want to cancel my subscription immediately, but I am unable to do so. I am paying for this subscription by credit card, yet when I log into the Shortmax app I cannot see the phone number or any subscription information linked to my account. The subscription section appears empty, so I have no way to manage or cancel the active subscription. I first tried to cancel my subscription through the app yesterday, but since my subscription details do not appear at all, I am stuck and cannot proceed with the cancellation. I have not yet contacted customer service or my bank, because I expect to be able to cancel directly through the app where I started the subscription. I request that my Shortmax subscription, which I am paying for by credit card but cannot see in the app, be identified and cancelled immediately, and that I be informed clearly about the process.
I recently subscribed to the Shortmax service via their app and was charged 10.99 on my bank card yesterday. However, I never received any email confirmation of the purchase, the subscription does not appear under my Apple/Google app store subscriptions, and I am unable to cancel it through the app....
I have a Shortmax subscription that I have been trying to cancel, but there is no effective way to do so, and I am extremely frustrated with the situation. The service claims that the subscription can be cancelled through an iPhone, but instead Shortmax continues to take payments directly from my ba...
On November 28, 2025, at around 9:37 PM, I purchased a weekly Pro subscription in the Shortmax app by paying with my card. The payment was successfully charged to my card, but after the purchase, I encountered a serious issue when I tried to manage or cancel my subscription. When I attempted to can...
I purchased a one-week membership from Shortmax TV. Before the subscription period ended, I wanted to cancel it; however, because my Shortmax TV subscription does not appear in the email account I used to sign up, I was unable to cancel the membership in any way. Despite this, the subscription conti...
I want to cancel my subscription in the Shortmax app, but there is no cancellation option available within the app. I have been experiencing this issue for about three weeks and have been unable to cancel my membership. I contacted the support team at s************@shorttv.live**, but I have not rec...
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