I Am Requesting a Refund for an Unmatched Shiseido Foundation at Flyinn AVM

On May 10, 2026, at around 4:15 PM, I purchased a Shiseido Revitalessence Skin Glow Foundation (shade code: 230) from the Sevil Parfumerie store in Florya Flyinn Shopping Center. Although I explicitly stated that I wanted a light shade, the sales consultant merely glanced at the box and recommended this shade—claiming it was the last light-toned unit remaining on the shelf—without ever testing the product on my skin.

When I arrived home and tried the product, I discovered that the foundation was far too dark for my skin tone. While purchasing the item, I was told "no exchanges," and the sales consultant's attitude was exceptionally rude and dismissive. I completed the payment using my debit card, but I was not provided with a store sales receipt at the register; nevertheless, I proceeded with the transaction via the bank POS confirmation code.

I believe I was misled into purchasing a product that is completely unsuitable for my skin tone. I demand that the product be accepted for a full return and that the paid amount be refunded to my debit card.