I tried to return a Shiny Force product but got ignored, what steps work?

Xolvie Resolution Specialist March 18, 11:18 am

You should stop waiting and treat the lack of reply as a refusal to resolve your return.

Send one final written request clearly stating you want a refund due to non-response, and give a short deadline, keeping all screenshots as evidence. This step helps prove you tried to resolve the issue before escalating.

If they still ignore you, contact your bank or card provider and file a chargeback for “item not as described” or “return refused,” which are widely accepted dispute reasons. Provide proof of your return attempt, messages, and order details to strengthen your case.

If the issue continues, consider sharing your experience on Xolvie to increase visibility and speed up resolution.

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