In 2016, I purchased a Samsonite suitcase in the United States, which came with a 10-year international warranty. About ...15 days ago, I submitted it for service at the Desa Vadi Istanbul Mall branch (tracking number: 250609) because both the wheels and handle broke. I requested a repair under warrant
About 3–4 years ago, I received a Samsonite cabin-size suitcase as a gift. During a trip about 3 months ago, one of its ...wheels fell off. I reported the issue to the Samsonite store at Ankara 365 Mall and delivered the suitcase to them about 1–2 months ago. The store staff told me they would contact
On July 7, 2025, I purchased a Samsonite SKJ3-005 Respark-Spinner (Ozone Black) cabin-sized suitcase from the Optimum st...ore in Izmir. I only used it twice, and the wheels stopped spinning on the second use, without any notice. This problem probably occurred on the first use, but it became most notic
On July 7, 2025, I purchased a Samsonite SKJ3-005 Respark Spinner (Ozone Black) cabin-size suitcase from the Izmir Optim...um store. I only used it twice, and on the second trip I noticed that the wheels stopped turning properly. Looking back, I suspect the problem may have existed from the beginning b
"Thank you. My product was replaced with a new one by finding old stock of the product."
On May 5, 2024, I purchased the STACKD-SPINNER 75/28 ROSE suitcase (product... code: 2010047419004) from Samsonite. I chose this product specifically bec
I purchased a suitcase from the Samsonite store at Capacity Mall and wanted to exchange it for a different model two wee...ks later due to discomfort in use. They initially called us to the store for the exchange, but upon arrival, they took pictures and sent us away. The next day, they rejected the ex
