In 2016, I purchased a Samsonite suitcase in the United States, which came with a 10-year international warranty. About ...15 days ago, I submitted it for service at the Desa Vadi Istanbul Mall branch (tracking number: 250609) because both the wheels and handle broke. I requested a repair under warrant
About one month ago, I brought my American Tourister suitcase to the Samsonite store in İzmir İstinyePark because the pu...ll handle mechanism was broken. Even though the product was not under warranty, I agreed to have it repaired at my own expense and left the suitcase with the store. At that time, I
On May 11, 2025, I purchased a Samsonite D’Lite Spinner (Midnight Blue, SKU: 2010049064004 SKG6-305) from the Akmerkez S...amsonite store. This suitcase was advertised with a 5-year warranty and I paid ₺14,140.75 at purchase (current price: ₺16,190). During my very first trip, the suitcase tore at the
I purchased a Samsonite backpack from Ankara Kentpark on October 5, 2024. Within just 15 days, the stitching near the to...p handle started coming apart. On October 26, 2024, I returned it to the store for inspection and possible replacement. Since then, I have been met with nothing but delays and sile
I purchased a Samsonite premium cabin-sized luggage, and after just the second use, the leather material on the handle b...egan peeling at the seams. Every time I touch the handle, pieces of the leather come off, resembling worn-out synthetic material. I sent the product in for inspection, only to have
Dear Samsonite Representative, I am writing to express my dissatisfaction with a laptop bag I purchased from your store ...at Istanbul Optimum Mall (DESA). The leather on the handle and edges of the bag has started to wear and deteriorate within the warranty period. I returned the product to the store
I purchased a cabin-sized suitcase from the Samsonite store in Akmerkez, but I've been experiencing issues with the tele...scoping handle. It keeps collapsing when extended, making it difficult to maneuver, especially when trying to store it in airplane overhead compartments. I brought this to the stor
