Brand Overview: Ruangguru
Ruangguru is a prominent educational technology company operating primarily in Southeast Asia. Owned and managed by PT Ruang Raya Indonesia, the platform provides comprehensive digital learning solutions tailored to various educational levels. The company was founded in 2014.
Contact Info
You can reach the official customer support team using the following details:
- Email: [email protected]
- Phone: +62 21 3093 0000 or +62 815 7441 0000
Industry and Operations
Ruangguru operates within the edtech industry, focusing on online education, standardized test preparation, and digital skill development. The business model revolves around subscription-based learning materials, live remote classes, and professional training. The brand's key products and services include:
- Curriculum-based learning videos and interactive animated content
- Live interactive tutoring and homework assistance
- Private tutor marketplace for personalized lessons
- Corporate training and professional skill-building courses
User Sentiment
While the platform accommodates a massive user base, user feedback often highlights recurring technical and operational frustrations. The most common complaint topics include:
- Technical Glitches: Users frequently report app bugs, unexpected freezes, and crashes during active learning sessions.
- Media Playback Issues: Difficulties in loading or playing educational videos, often resulting in recurring error messages despite stable connections.
- Device Optimization: Poor user interface adaptability on certain devices, such as the lack of a landscape orientation mode for tablet users.
- Customer Service Delays: Frustrations regarding slow response times and delayed resolutions when reporting technical tickets to the support team.
Share Your Experience
If you have experienced issues with Ruangguru, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.