Rosetta Stone subscription won’t cancel, how can I get a refund?

If your Rosetta Stone subscription won’t cancel and you want a refund,

Act quickly and stop future charges first;

• Cancel the correct way (this is key):
– Website purchase → Log in → My Account → “Turn off auto-renewal”
– iPhone → Settings → Subscriptions → Cancel
– Android → Google Play → Subscriptions → Cancel
– Important: you MUST cancel from the platform you used to subscribe

• If it still won’t cancel:
– Contact support and request manual cancellation

Gather proof;

• Collect:
– Bank statement showing the charge
– Failed cancellation attempt (screenshots)
– Emails or lack of confirmation

• Important:
– This is critical if you need a refund or chargeback

Contact Rosetta Stone;

• Support:
– https://support.rosettastone.com

– Email: [email protected]

– Phone: 1-800-767-3882

• Write:
– “My subscription cannot be canceled. Stop auto-renewal immediately and refund the charge.”

• Attach:
– All proof (especially failed cancellation attempts)

If the issue is still unresolved, consider filing a complaint on Xolvie to increase pressure and get a faster resolution.