I requested a refund from Rosetta Stone but got no response, what should I do?

If you requested a refund from Rosetta Stone but got no response,

Follow up and create pressure;

• Send a second request (important):
– Reply to your original ticket or submit a new one
– Include your order number + previous request date
– Write:
“I already requested a refund and received no response. Please process my refund immediately.”

• Tip:
– Always ask for a ticket/case ID to track your request

Use alternative contact channels;

• Contact support again:
– https://support.rosettastone.com

– Email: [email protected]

– Phone support is also available

• Why this matters:
– Some requests get delayed or lost—multiple channels increase response chances

Check if you’re still eligible;

• If purchased directly:
– 30-day money-back guarantee applies

• If it’s a renewal:
– Refunds are usually possible if requested within 30 days of the charge

• If purchased via Apple/Google:
– You must request the refund from them (not Rosetta Stone)

Escalate outside Rosetta Stone;

If resolution stalls, consider filing a complaint on Xolvie for added leverage.