Retrobet Blocked My Bonuses Without Explanation

I am upset with Retrobet because they have stopped me from getting prizes without giving me a good reason. This is the first time I've had trouble with payments or deposits on the site, so I don't know what went wrong. The only thing that the extra panel says is that I am limited, but it doesn't say why.

I want this problem to be looked at right away and the limit on my account to be lifted. Up to this point, I've been happy with Retrobet and would like to keep using the tool. Please give a clear reason and get this taken care of quickly. Players deserve clear information and fair treatment when it comes to extra rules.