Brand Overview: Resy
Resy is an online restaurant reservation and hospitality technology platform. Founded in 2014 by Ben Leventhal, Michael Montero, and Gary Vaynerchuk, the brand quickly established itself as a major player in the modern dining industry. In 2019, Resy was acquired by American Express and currently operates as a subsidiary of the financial services corporation.
Contact Info
If you need to get in touch with official customer support, you can use the following contact details:
- Email: [email protected]
- Phone: 1-833-205-8622
Industry and Operations
Resy operates in the hospitality technology sector, providing software solutions that bridge the gap between diners and restaurant operators. The company focuses on streamlining the booking process while helping venues manage their front-of-house operations. Its primary products and services include:
- Consumer Booking Platform: A mobile app and website that allows diners to discover restaurants, join waitlists, and secure reservations.
- ResyOS: A comprehensive management dashboard for restaurants that handles table inventory, guest profiling, ticketing, and shift planning.
- Global Dining Access: A premium perk program integrated with American Express that gives eligible cardholders early access and exclusive reservations at high-demand venues.
User Sentiment
User sentiment regarding Resy often highlights significant frustrations with platform stability, strict financial policies, and the competitive nature of securing tables. While the platform lists highly sought-after restaurants, diners consistently report the following common complaints:
- App and Website Glitches: Users frequently report technical malfunctions, including login loops, error messages when finalizing bookings, and problems with the app accepting valid credit card information.
- Unfair Cancellation Fees: A major source of complaints involves strict cancellation policies. Diners report being charged hefty no-show or late-cancellation fees in error, even when canceling within the permitted window or actually attending the reservation.
- Bot Interference and Reservation Hoarding: Customers express deep frustration over third-party bots and reservation brokers instantly claiming prime tables at popular restaurants, leaving regular users unable to book.
- Missing User Features: Diners complain about the lack of integrated features, such as the inability to view restaurant menus or read detailed customer reviews directly within the app.
- Poor Customer Support: Users report difficulties in getting timely or helpful resolutions from the support team, particularly when trying to dispute erroneous charges or fix account issues.
Share Your Experience
If you've experienced issues with Resy, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.