Regal Delivers Mismatched Indoor and Outdoor Air Conditioner Units to Customer

I purchased a Regal brand air conditioner through Epttavm. Although the product I ordered was 18,000 BTU, I received an 18,000 BTU indoor unit and a 24,000 BTU outdoor unit. Despite filing a complaint about this previously, Regal was completely unhelpful and failed to stand behind its product.

When the authorized service technician arrived, they opened the box without checking the details printed on it, only noticing the mismatched units after unboxing. Despite this, the company tried to derail the process simply because the box was opened. Even though we called multiple times, instead of taking responsibility, they tried to deflect my issue onto the intermediary seller, stating, "The problem isn't on our end, speak to the seller." Yet, it was Regal's own authorized service technician who opened the box in the first place.

My service record was created under number 0028003158. I demand that Regal resolve the hardship caused by their authorized technician's oversight, either by delivering the correct air conditioner with matching specifications or by providing a fair financial adjustment/solution for the discrepancy. I expect the company to take ownership of this situation and resolve my grievance immediately.