Regal 24,000 BTU Air Conditioner Not Cooling Properly

Approximately 2–3 months ago, I purchased a Regal brand RGL KLM LUNA Inverter 24.000 BTU A++ air conditioner. The product’s serial number is 792807250825002857390045 and the product code is V10792807. I am using the device in my home in the Toroslar district of Mersin. Despite this, the air conditioner does not deliver the performance I expected and clearly fails to cool the room to the desired temperature. Previously, I used a 12.000 BTU Regal air conditioner in the same environment and its cooling performance was much better than this new device. From a 24.000 BTU air conditioner, especially considering the size of the room, I expected it to cool the room noticeably, even make it very cold, but at the moment it only provides a normal, slightly cool airflow and its performance is even lower than the 12.000 BTU unit. This insufficient cooling problem has been ongoing continuously for about one month. On 18.09.2026 I opened a service request and the technician who came stated that there was no problem with the air conditioner and that the device was working normally. However, as a user who has obtained far better cooling from a previous Regal air conditioner in exactly the same environment, I do not agree that this air conditioner’s performance is normal and I believe I am experiencing a grievance. For all these reasons, due to the insufficient performance of the current air conditioner, I request from Regal that this product be replaced. I kindly ask for the device to be exchanged with a new one that will cool in accordance with its real capacity and for my grievance to be resolved.