Realme 12 Lite Deleted My Contacts Repeatedly and Needed Repair on the Second Day
I purchased a Realme 12 Lite from Teknosa on December 22, 2024. Two hours after installing my contacts and other apps on the device, my contact list was deleted. Thinking I might have done something wrong, I reinstalled it, but it was deleted again three to four hours later. Despite resetting the device to factory settings, the issue persisted. This happened three to four times in a single day. I requested a return for the device, but they sent it to service instead. They claim it has been repaired. How can I trust and use a brand-new device that needed repair on its second day? I regret buying it and demand a refund.
Dear Customer, Your request has been reviewed, and you were informed about the matter on 30.12.2024. We always strive to maintain customer satisfaction at the highest level with our sales and after‑sales services. We hope your trust in the Realme brand continues. You can convey any information, suggestions, and requests regarding our products and services by reaching out to the Realme support section. Sincerely, Realme Turkey
The information that the device did not have a manual was not provided. If I had been informed that the Google manual was used, I would not have purchased the device.
