Brand Overview: Ram
Ram (commonly known as Ram Trucks) is an American automotive brand focused on light-duty, heavy-duty, and commercial pickup trucks and vans. Originally introduced as a vehicle line under Dodge in 1981, it was established as a standalone brand in 2009. Ram is owned and operated by multinational automaker Stellantis.
Contact Info
Customer Support Phone: 1-866-726-4636 (1-866-RAM-INFO)
Customer Support Email: Ram does not provide a direct public email address for customer service; support requests and formal inquiries are handled through the official contact portal on the Ram website.
Industry and Operations
Ram operates within the automotive manufacturing and commercial vehicle industry. The company manufactures full-size pickup trucks, commercial vans, and chassis cabs, which are marketed to consumer, commercial, and fleet customers through a global dealership network.
- Light-Duty Trucks: The Ram 1500 model line, designed for consumer driving, hauling, and towing.
- Heavy-Duty Trucks: Ram 2500 and 3500 series engineered for substantial payload and heavy trailer towing capacities.
- Commercial Vehicles: Ram ProMaster cargo vans and commercial chassis cabs tailored for fleet, delivery, and trade use.
- Ownership and Parts Services: Factory warranties, Mopar parts, maintenance support, and integrated connected vehicle software (such as Uconnect and Ram Connect).
User Sentiment
While Ram pickups are widely used, public consumer feedback on review platforms and automotive complaint databases frequently highlights issues concerning build quality, mechanical repairs, and customer service resolution times.
- Engine and Exhaust Manifold Failures: Frequent reports of cracked exhaust manifold bolts and related leaks on HEMI V8 engines, commonly causing an audible ticking noise.
- Electrical and Infotainment System Bugs: Complaints involving Uconnect infotainment screens freezing or going black, backup camera malfunctions, and unexplained battery drains.
- Transmission Behavior: Reports of rough shifts, gear slipping, or hesitation during acceleration on select model years.
- Cabin Water Leaks: Known issues with water intruding into the cabin, frequently traced to defective third brake light seals or rear window frame cracks.
- Recall and Dealer Delays: Owner frustration over lengthy waiting periods for recall replacement parts, prolonged service appointments, and communication breakdowns during warranty claims.
Share Your Experience
If you’ve experienced issues with Ram, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.